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Refund & Cancellation

At LINEN WORLD, we care about your experience and want you to be happy with your purchase. If something isn't right, we are here to help with easy returns, exchanges, and refunds. Please read the details below. 
 
We are the manufacturer which makes us stand out from the crowd. We aim to deliver the best quality products to our buyers. We are promised to keep quality our top priority. LINEN WORLD is helping Weavers, Embroiderers, Dyers, and other Artists to give them a platform to earn their bread by doing what they are doing for generations and keep the art alive.

CANCELLATION POLICY

  • If unfortunately, you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by mailing us all the details at help@linenworldonline.in  
  • If you cancel your order before your package(s) has been handed over to the courier partner, we shall refund you the entire amount. If the courier partners have already made the booking against your order, or the order(s) have already been dispatched, no cancellations can be made. 
  • Any delivery delays from the courier or postal service can’t be used as a reason to cancel. 

      REFUND POLICY

      We offer two simple refund options: 

      1. Store Credit: You’ll receive the refund amount plus an extra ₹150 in store credit (Valid for a year from the date issued) for future purchases. 

      2. Original Payment: We can also refund the amount back to your original payment method. 

      Note: COD charges are non-refundable. Refunds for COD orders will be issued as store credit only, valid for one year. 

       
      EXCHANGE POLICY

      We understand that sometimes a product may not meet your expectations, and we want to make it as easy as possible for you to get something you love. That’s why we encourage exchanges over returns. Here’s why it’s a great option: 

      1. Quick and Easy Exchanges: If you’d like to exchange an item, reach out to us at hello@linenworldonline.in within 48 hours of delivery. Please must include your order ID. We’ll guide you through the next steps. 
      2. Extra Value: By choosing to exchange, you’ll receive an additional ₹150 in store credit. This bonus is our way of saying thank you for giving us another chance to deliver the perfect product.

      3. Hassle-Free Process: The exchange process is simple. Once your request is approved, just send the item back to us, and we’ll take care of the rest. As soon as we receive it, you’ll get your store credit plus the extra ₹150—ready to be used on any future purchase. 

      4. Quick and Efficient: No need to worry about delays. We’ll make sure your exchange is handled swiftly so you can enjoy your new product as soon as possible. 

      Opting for an exchange is a win-win—you get extra value, and we get another chance to make sure you’re completely satisfied with your purchase 

       
      RETURN POLICY

      At Linen World, we want you to love your purchase, but if it’s not quite right, our return process is designed to make things simple and hassle-free: 

      1. Easy Returns: If you’d like to return an item, reach out to us at returns@linenworldonline.in within 48 hours of delivery. Please must include your order ID and the reason for return. We’ll guide you through the next steps. 

      2. No Questions Asked: We understand that sometimes things don’t work out. As long as the product is unused, undamaged, and in its original condition with tags intact, we’re happy to accept your return. 

      3. Self-Ship for Fast Processing: Once your return is approved, you will need to self-ship the product back to our warehouse. Please note that the courier charges will be borne by the customer, and provide us with the tracking details. We’ll process your return as soon as we receive the item. 

      4. Choose Your Refund: After we receive the product, you can choose between a refund to your original payment method or store credit with an extra ₹150 the choice is yours! 

      5. For Damaged or Wrong Items: If we made a mistake or the item arrived damaged, don’t worry! Just send us an unboxing video (mandatory) as proof, and we’ll make sure to resolve the issue quickly.  

       

      NON-RETURNABLE ITEMS

      Gift Cards, Custom Orders, Orders with Fall Pico, and Unstitched Fabrics. 

      Thank you for choosing Linen World! We're always here to make your shopping experience smooth and pleasant.Â