Refund & Cancellation
We have a comprehensive Cancellation and Refund Policy. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.
We are the manufacturer which makes us stand out from the crowd. We aim to deliver the best quality products to our buyers. We are promised to keep quality our top priority. LINEN WORLD is helping Weavers, Embroiderers, Dyers, and other Artists to give them a platform to earn their bread by doing what they are doing for generations and keep the art alive.
- If unfortunately, you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by mailing us all the details at firstname.lastname@example.org
- If you cancel your order before your package(s) has been handed over to the courier partner, we shall refund you the entire amount. If the courier partners have already made the booking against your order, or the order(s) have already been dispatched, no cancellations can be made.
- We are not liable for any delays in delivery by the logistics/postal authorities. No cancellations can be made owing to the delay in receiving orders.
- Gift Cards are Non-Refundable or Transferable, And have a validity of One year.
- Only defective/wrong products will be eligible for return/exchange.
- Returns won't be accepted due to a slight change in colour or the 'feel of the material'.
FOR DOMESTIC SHIPMENTS, ALL ITEMS TO BE EXCHANGED/REFUNDED MUST MEET THE FOLLOWING CONDITIONS:
- All returned products should be completely unused and unhampered.
- All original packaging of the product should be intact and no damage done to either the product or its packaging.
- LINEN WORLD reserves the right to do a thorough quality check of the product, to ensure it is resalable before issuing a credit/processing refund or exchanging the product.
CERTAIN SCENARIOS WHERE WE WILL NOT BE ABLE TO SUPPORT EXCHANGE/REFUND:
- An exchange/return request is made outside the specified time frame of 48 hours.
- The product is damaged because of use or the product is not in the same condition as you received.
- The product is damaged due to non-adherence to the wash and care instructions.
- Customized or tailor-made products that have been made to order with your specifications. (E.g. Colour Customisation, Fall and picot addition etc.).
- Products with tampered or missing price tags or blouse fabric cut out from the saree.
- Items that are returned without the original packaging and original bills.
Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would exchange/replace/refund the same. If you happen to receive a defective or damaged product(s), please notify us at email@example.com mentioning your order ID as well as pictures of the defect, within 48 hours of receiving the product(s) and we’ll take it forward from there. (OPENING VIDEO IS COMPULSORY)
- On arrival of your order, if you find the package to be tampered with, please do not accept delivery and return it to the delivery person. Please email us at firstname.lastname@example.org mentioning your Order ID and we’ll do the needful. If the delivery has been accepted by you, it will be assumed that the package was received securely.
EXCHANGE AND REFUND POLICY:
Customized products and Fall Picot are not eligible for returns/exchanges/refunds.
For exchanges/refunds, please drop a mail to email@example.com with your Order ID and other key information, within 48 hours of receiving the product.
Once confirmed over e-mail from our end, You have to dispatch the product back to our given warehouse address within 2 days.
After the product arrives back to us, it would go for a thorough quality check as mentioned earlier, and only after it’s approved; it’ll be eligible for exchange/refund.
- If the product does not have any issues and you want to exchange it for another product, we can do so for you. But in this case, you have to bear both forward and reverse shipping charges, which would be ₹ 300, and we will bear the shipping charge for the new product, which will be sent in exchange.
If a fresh piece of the product in question is not in stock, the customer can either choose a different product altogether. Or, take store credit (valid for a year), or get their entire amount reimbursed. Please specify in the mail what you’d prefer and we’ll take it forward from there.
Refunds would be processed within 4-7 working days after the product is canceled/received by us.
Refunds would go back to the original source mode of payment that the client had opted for during checkout or can be given as STORE CREDIT.